Troubleshooting
Recording Recovery
Recover unsaved or interrupted recordings in Meelio.
If a recording was interrupted (app crash, network issue, or unexpected shutdown), Meelio can often recover the unsaved audio.
How Recovery Works
Meelio automatically backs up recording data locally during a consultation. If the recording wasn't properly uploaded after stopping, the backup is preserved.
Recovery Notification
When Meelio detects an unsaved recording, a warning appears on the Dashboard:
- Warning banner — "You have unsaved recordings"
- View button — Opens the recovery page
Recovering a Recording
- Click View on the Dashboard warning
- The Recovery page shows all unsaved recordings with details (date, approximate duration)
- For each recording, you can:
- Retry — Attempt to upload the recording again for processing
- Delete — Permanently remove the unsaved recording
When to Retry
Retry works best when:
- The original failure was due to a temporary network issue
- The app crashed but the recording file is intact
- You had a brief interruption during upload
When to Delete
Delete when:
- The recording is no longer needed
- Retry has failed multiple times
- The recording was a test or accidental recording
Preventing Recording Loss
To minimize the risk of lost recordings:
- Ensure a stable internet connection before starting consultations
- Keep Meelio updated to the latest version
- Don't force-quit the app during active recordings
- Enable Prevent computer sleep during recordings in Settings