Recording Recovery
Recover unsaved or interrupted recordings in Meelio.
If a recording was interrupted (app crash, network issue, or unexpected shutdown), Meelio can often recover the unsaved audio.
How Recovery Works
Meelio automatically backs up recording data on your device during a consultation. If the recording wasn't properly uploaded after stopping, the backup stays on your device until you retry the upload or delete it.
If Meelio Reloads During a Recording
A recording keeps running in the background even if the Meelio window reloads partway through a session. When the window comes back, Meelio picks the recording up again and shows a Recording resumed notification. You can carry on as normal.
Occasionally Meelio can't reconnect to a recording that is still running. In that case you'll see an A recording is still running warning with a Stop & save button. Click Stop & save to end the recording and keep the audio on the Unsaved recordings page, where you can retry the upload.
Recovery Notification
When a recording didn't finish uploading, a notification appears on the Dashboard:
- Message — "2 recordings kept safe on this device. They didn't finish uploading. Open Unsaved recordings to retry." (with the number of recordings affected)
- View button — Opens the Unsaved recordings page
The notification disappears after a few seconds. You can open the page at any time from Settings → Recording & Transcription → Unsaved recordings.
Note: A recording that is still in progress is never listed as unsaved.
Recovering a Recording
- Click View on the Dashboard notification, or open Settings → Recording & Transcription → Unsaved recordings.
- Each unsaved recording is shown as a card with:
- What was recorded — For example "Consultation with Jane Doe" or "Meeting".
- Details — The consultation type (In person, Virtual, or Meeting), when it was saved, and how long it is.
- Earlier attempts — If an upload has already failed, how many times Meelio tried, when it last tried, and what went wrong (for example "Couldn't reach the server").
- For each recording, you can:
- Retry — Send the recording to Meelio again for transcription.
- Delete — Permanently remove the recording from this device. Meelio asks you to confirm first.
Important: An unsaved recording exists only on this device. Deleting it cannot be undone.
Recordings Meelio Is Already Retrying
Some cards show this message instead of a Retry button:
"Meelio still has this recording and will retry automatically. It will appear on your home screen when it's ready."
This means the audio reached Meelio, but it hasn't been turned into a consultation yet. Meelio keeps trying on its own, so there is nothing you need to do. Leave the card in place until the consultation appears on your Dashboard.
While a Recording Is in Progress
You can't retry or delete a recording that is still running. If you see "This recording is still in progress. Stop it first, then try again.", stop the recording and then try again.
When to Retry
Retry works best when:
- The original failure was due to a temporary network issue, or you were offline
- The app crashed but the recording was saved on your device
- You had a brief interruption during upload
When to Delete
Delete when:
- The recording is no longer needed
- The recording was a test or accidental recording
If Retry keeps failing and you still need the recording, contact support before you delete it.
Preventing Recording Loss
To minimize the risk of lost recordings:
- Ensure a stable internet connection before starting consultations
- Keep Meelio updated to the latest version
- Don't force-quit the app during active recordings
- Enable Prevent computer sleep during recordings in Settings