macOS Permissions

Meelio needs two permissions on macOS to capture consultation audio. Both are required for recording to work.

Required Permissions

Microphone Access

Records your voice during consultations.

• Your recordings stay private and are encrypted
• Meelio only records when you explicitly start a consultation

System Audio Recording

Captures your patient's voice during video calls (Zoom, Google Meet, etc.).

• This permission was previously labeled "Screen Recording" in older versions of macOS
• Meelio only uses this to capture audio from your video conferencing apps, not visual screen content
• Meelio only records audio when you start a consultation session

Granting Permissions During Onboarding

During the setup wizard, you'll see two permission cards:

1. Click Enable next to Microphone Access
2. In the macOS dialog that appears, click Allow
3. Click Enable next to System Audio Recording
4. In the macOS dialog that appears, click Allow

Note: Meelio can now start recording immediately after you grant these permissions. Unlike previous versions, you no longer need to restart the app for permissions to take effect.

If the macOS Dialog Doesn't Appear

If clicking Enable doesn't show a system dialog, you can grant permissions manually:

1. Open System Settings (Apple menu → System Settings)
2. Go to Privacy & Security
3. For microphone: Click Microphone → Toggle Meelio on
4. For system audio: Click System Audio Recording (or Screen Recording) → Toggle Meelio on

Windows

On Windows, audio permissions are granted automatically. No manual configuration is needed — you'll see an informational screen during onboarding confirming this.

Security & Privacy

• Meelio is HIPAA and PIPEDA compliant
• All recordings are end-to-end encrypted
• Audio is never used for AI training
• Meelio only captures audio during active consultation sessions

Troubleshooting

If you're having trouble with permissions after onboarding, see Troubleshooting: macOS Permissions.